Search found 133 matches

by John Whitling
Tue Mar 27, 2018 1:28 pm
Forum: Emergency Issues
Topic: Videos do not play in Windows 10
Replies: 0
Views: 432

Videos do not play in Windows 10

We have had some instances where our training videos will not run in Windows 10 , and some situations where the video only starts to run maybe 5 minutes later. What is the cause of this and what's the solution? The cause .. Our videos, like most videos you will view on your computer are compressed ...
by John Whitling
Mon Feb 06, 2017 2:41 pm
Forum: Emergency Issues
Topic: Resetting Alliance toolbars to default setup
Replies: 0
Views: 2037

Resetting Alliance toolbars to default setup

The toolbars that The Assistant uses are editable so you can add buttons for printing or other tasks if you wish. However a little tinkering can also result in problems when tinkering goes too far. You can download a default set of toolbar files here .. http://alliancemillsoft.com/support/AssistantT...
by John Whitling
Thu Jan 12, 2017 2:34 pm
Forum: Emergency Issues
Topic: "edit an existing estimate" button closes Alliance
Replies: 4
Views: 15289

Re: "edit an existing estimate" button closes Alliance

It is Thursday January 12, 2017 and we've received reports of a new update to Dropbox that is creating this problem. Nice! Anyways, the procedures for fixing this issue are pretty much as noted above. Here is a copy/paste from the Dropbox support forum .. For Windows: - Download ShellExView and run...
by John Whitling
Mon Dec 12, 2016 4:37 pm
Forum: Emergency Issues
Topic: Estimate files switch if I click "summary" or other button
Replies: 0
Views: 4215

Estimate files switch if I click "summary" or other button

Sometimes have you noticed that you are no longer working in the estimate you thought you were? This can happen sometimes depending on your computer and OS. This is a bit weird and it's kind of a hard problem to spot. You have to have multiple estimates open and then click a button on the AMS estima...
by John Whitling
Mon Oct 10, 2016 12:42 pm
Forum: Emergency Issues
Topic: "edit an existing estimate" button closes Alliance
Replies: 4
Views: 15289

Re: "edit an existing estimate" button closes Alliance

In the post above I laid out adjustments that you can make to your system to continue using Microsoft OneDrive with The Assistant. However, Microsoft often installs OneDrive automatically during Microsoft Office installations. Hence there may be users that have OneDrive installed but are not using t...
by John Whitling
Thu Aug 11, 2016 10:30 pm
Forum: Emergency Issues
Topic: Upgraded to Windows 10 and have problems?
Replies: 0
Views: 3140

Upgraded to Windows 10 and have problems?

First, our system supports Windows 10 just fine. However, we have had a few clients having issues after performing a Windows 10 upgrade (NOT a new clean Windows 10 install). If it seems like you're having issues after upgrading your PC to Windows 10 .. could be pathing issues on a network installati...
by John Whitling
Thu Jun 23, 2016 3:54 pm
Forum: Estimating with The Assistant
Topic: Pulldowns
Replies: 7
Views: 15192

Re: Pulldowns

Wow, that's been bothering you for a couple of years? Well I'm glad we got that fixed for you.
by John Whitling
Thu Jun 23, 2016 3:21 pm
Forum: Estimating with The Assistant
Topic: Pulldowns
Replies: 7
Views: 15192

Re: Pulldowns

Thanks for the info. So let's try again. From your estimate or master estimate file go to the project summary, then use your cursor (the rectangle, not the mouse pointer) and using your arrow key move it to the right until you cannot move it anymore. You should see a button there to reset locations ...
by John Whitling
Thu Jun 23, 2016 2:33 pm
Forum: Estimating with The Assistant
Topic: Pulldowns
Replies: 7
Views: 15192

Re: Pulldowns

What company are you with? I believe that it's been in the system since around 2006 but I would like to check on the version you are using.
by John Whitling
Thu Jun 23, 2016 1:57 pm
Forum: Estimating with The Assistant
Topic: Pulldowns
Replies: 7
Views: 15192

Re: Pulldowns

Yes there is. Go to the project summary and move your cursor all the way to the right. There is a button there to reset locations. Does that help?
by John Whitling
Wed Jan 06, 2016 2:44 pm
Forum: Emergency Issues
Topic: After a new install the Planswift plugin does not work
Replies: 0
Views: 11457

After a new install the Planswift plugin does not work

Symptom .. a new install seems to work just fine for the Assistant Estimating System but when I go to use the Planswift plugin an error message quickly comes up and disappears. It say something about Windows registry keys not installed. Solution .. the installation was done on machine with UAC (user...
by John Whitling
Tue Dec 22, 2015 5:44 pm
Forum: Emergency Issues
Topic: AMS BACKUP contacts issues
Replies: 3
Views: 6344

Re: AMS BACKUP contacts issues

Great to hear Mike!
by John Whitling
Tue Dec 22, 2015 2:20 pm
Forum: Emergency Issues
Topic: AMS BACKUP contacts issues
Replies: 3
Views: 6344

Re: AMS BACKUP contacts issues

Mike

Have you tried to click thru the error and add another contact? That might work to rest the database. Otherwise you would need to send me your AMSLibrary file for review or revert to a backed up version of the AMSLibrary.
by John Whitling
Wed Nov 11, 2015 3:55 pm
Forum: Emergency Issues
Topic: "edit an existing estimate" button closes Alliance
Replies: 4
Views: 15289

Re: "edit an existing estimate" button closes Alliance

Here is a link that details how to use a couple of utilities that will give you control over Windows shell extensions. They are free downloads and they allow you to control your "shell extensions", which is what is causing your problem. You can disable certain shell extensions and see if that fixes ...
by John Whitling
Wed Nov 11, 2015 8:50 am
Forum: Emergency Issues
Topic: "edit an existing estimate" button closes Alliance
Replies: 4
Views: 15289

Re: "edit an existing estimate" button closes Alliance

It has been MANY years since this problem has occurred but it seems to have raised it's ugly head again. Autodesk has a good knowledge base article on this kind of problem at the link below and lists specific problem applications that have been known to create this problem. https://knowledge.autodes...